?

Log in

No account? Create an account

Before | After

Help Me, Computer Wizards!

Yesterday my chrome stopped working. Facebook, twitter, a game site I often visit, yahoo mail, gmail, google, and youtube wouldn't open. Strangely, Ao3 and buzzfeed were doing ok, and so did Firefox (with the exception of mail yahoo). I tried everything I could think of: cleaning registry, clearing up cache, clearing up flash, reinstalling, restarting laptop, restaring connection, scanning for spybot, turning off anti virus, and human sacrifice. I also googled the solution but it seemed to me most of them are for web developers (if it's not, I understand absolutely nothing about what people said). Chrome crashed a few times. It randomly started working again but if I closed the window, it would act up again.

When I tried again this morning the problem seemed to have been resolved. I could use chrome just fine, closing the window didn't cause chrome apocalypse. I turned off my laptop for a couple of hours to nap and when I came back, chrome went mad again. This happened at roughly the same time as yesterday 5.30 pm local time (+7 GMT)

Here are some pic selection (click for bigger pics):
 photo fb_zpsveutuxgr.jpg

 photo twitter_zps5ovrfmcm.jpg

When I tried to open a gaming site, it just showed many lines of ffffffe. Yesterday ERR_CONTENT_DECODING_FAILED also appeared and today it was ERR_INVALID_CHUNKED_ENCODING. Chrome is currently working again but I don't dare to close the window. Any suggestion? DIagnosis? Help! I'm a noob and I actually need to work with internet!

Simplicity:

Comments

( 23 Noises Made — Make Some Noise! )
tacuma811
Sep. 3rd, 2015 02:55 pm (UTC)
Is it working again already? Or is it still on and off? Because a few months back my Chrome stopped working too, while Firefox had no problems. When I started Chrome was fine, but every time again it would stop working. Now somehow it's working again. I don't know how or why (maybe it had to do with Windows 10), but I don't have any problems anymore.
demonessryu
Sep. 3rd, 2015 03:44 pm (UTC)
It's working now but probably because I don't close the window at all even when I'm not using it (yesterday it stopped working if I closed the window). At first I thought it's chrome update killing it but it worked this morning then crashed again in the evening. Mozzila is ok except when I try to open yahoo mail. Very curious, esp. because it happened around the same time as yesterday.
tacuma811
Sep. 3rd, 2015 03:49 pm (UTC)
I had the same. If I closed it, it stopped working, but every morning it worked again, so I kept it open. I hope it will stop one day, like it did with mine. I couldn't find a solution either and I couldn't find anyone else who had the same problem :(
demonessryu
Sep. 3rd, 2015 04:03 pm (UTC)
I googled it but the solutions seemed to be for web developers who messed up their coding or something. So in your case it just stopped crashing for no reason? You didn't do anything to it? So weird that it's a scheduled crash...
tacuma811
Sep. 3rd, 2015 05:33 pm (UTC)
For me it just stopped (or like i said, it could have been when I switched to windows 10, I don't remember.) It was not something I did.
demonessryu
Sep. 3rd, 2015 11:14 pm (UTC)
*narrows eyes* if this is some kind of trick to make me upgrade to Windows `10, someone needs to smack Microsoft hard. Also it's morning and I guess it's taking revenge for not let it close at all yesterday because it's now not working.
msilverstar
Sep. 4th, 2015 02:37 am (UTC)
You should try disabling all the extensions -- a lot of times they are old or conflict or actually malware.
demonessryu
Sep. 4th, 2015 02:43 am (UTC)
There was only one extension and I removed once the problem occurred. It was fine for a while but started again if I close the window. I'm currently running virus scan just in case.
exiles_diary
Sep. 4th, 2015 11:59 am (UTC)
Hi,

maybe I found the solution for your problem.
After googling the error with chrome, it seems you need to change a setting in your chrome browser.

Try following:
1) First go to control panel > internet options > Connections > LAN Settings.

2) Then Deselect Use Proxy For Your LAN

I don't use Chrome so it could be, that the settings menu has a different lable. You can also google this problem with the keywords 'chrome ERR_INVALID_CHUNKED_ENCODING'
There are a few sites, that provide the same solution.

As explanation they say, it is because IE and Chrome use a proxy setting. If you disable this setting it will work fine again. Firefox doesn't use the same settings as IE and Chrome.

If you have any further questions, I will try my best to help you.
demonessryu
Sep. 4th, 2015 01:28 pm (UTC)
I tried that and it turned out the Use Proxy for Your LAN option is already not selected so that can't be the problem. I googled that error but most solutions seem to be for web developers who mess up their coding when they made sites while I'm just a web visitor. Chrome is currently working (I don't know if it's related or not but windows explorer crashed as soon as I booted my laptop even though I didn't open windows explorer, then suddenly Chrome works) but I don't dare to close the window to test whether it's permanent or not.
exiles_diary
Sep. 4th, 2015 02:07 pm (UTC)
Windows Explorer is not the same as Internet Explorer (IE)
Windows Explorer starts automatically. That are your file windows. If Windows Explorer crashes it indicates a problem with your laptop. That could be anything - even windows itself and not a permanent error either.

Another problem with your browser could be adobe flash player, but there would be no solution on that. Slower or older laptops tend to crash with flash player because of the system ressources flash needs. (Was the same with mine.)

One other thing I could find out: If your user profile of chrome is defect, chrome will also crash. It's a bit complicated to solve that out, because you need to rename your old profile and then get your bookmarks back in the new profile created from chrome.
If you haven't seen this solution or didn't understand I could try to explain that for you in an easier way.

You also always can try the deinstall and reinstall chrome.
demonessryu
Sep. 4th, 2015 03:03 pm (UTC)
Reinstalling chrome definitely didn't help. I've tried that a couple of times but there's no result. My flash does occasionally crash when I play certain games. Is it possible that there's a problem with flash but it only affects one browser and not the other? Because my issue with firefox is just with opening emails (gmail and yahoo mail).

I've never heard of the user profile one. How does that work and what does it do? Any side effect?

Edited at 2015-09-04 04:44 pm (UTC)
demonessryu
Sep. 4th, 2015 04:48 pm (UTC)
I tried to edit my original comment but it won't save. Edit: I don't know whether it means anything but after I ran virus scan, when I open a new tab on chrome it shows codes instead of most visited pages. The scan found and quarantined 1 file from each browser (IE, FF, Chrome)
exiles_diary
Sep. 4th, 2015 07:53 pm (UTC)
1. Yes, there is the possibility that flash affects only one browser. Firefox doesn't necessarily need as much system resources as other browsers and with the last update Mozilla fixed a bug, where flash used with nvidia grafic drivers crashed some computers with blue screen. (We got that one).

2. Any extensions, add-ons, cookies and/or tool bars can cause errors in browsers or computers. If the failure persists after you ran virus and adware scans to remove malware, then it's not what causes you the trouble. You already told, that you tried that, so I didn't took that into account to help you. But if it fixed your problem than you got lucky.

3. I will describe what you could do concerning the user profile created from chrome tomorrow. I'm currently online on the smartphone and it's a bit hard to write it all down and provide links for you to explain it as easy as possible. Also I am sorry for any misspellings. I don't like smartphones that much and it's pretty hard for me to type on it.

I hope we can solve your problem, since when nothing of the above mentioned solutions fixes thee error, there isn't much you can do except using alternative browsers.
demonessryu
Sep. 4th, 2015 11:36 pm (UTC)
For #1, that's too bad. I did for a while tried safari yesterday. It worked for a while but after I closed the window, I couldn't get it to open again. I kept clicking the icon but it wouldn't show up. Is there any browser that is good for flash aside from chrome and safari?

#2, there's no more extension on chrome and no kind of scan came up with anything. I'm looking forward to hearing about #3! I'm currently using ff for nearly everything and send work via mobile.

Btw someone commented above that she had the same problem as this for months but it disappeared after she upgraded to Windows 10. What do you think about it? Sorry I have so many questions. I've never seen any error like this before.
demonessryu
Sep. 5th, 2015 04:36 am (UTC)
Um, update? Chrome went even more wrong. Now every time I open it or open a new tab, it automatically download a file called f.txt. I googled it up and did the instruction (malware scan, adware scan, registry clean up) but it's still there.

I also discovered that Chrome starts working after every Windows Explorer crash. I don't know what triggers the crash, however. So, I don't know how to deliberately make it crash.
exiles_diary
Sep. 6th, 2015 07:44 am (UTC)
Hi, sorry for not answering yesterday. I got way too much to do to get a hold on the computer.
But I am now.

I do believe, that the change to Windows 10 helped is because with a new operating system all data is erased from the hard drive an you have to install everything as though it is 'new'. Means, that also the user profile of chrome and all settings are new.

If you deinstall any browser oder software from the computer, there is the possibility that data is left behind, which can cause troubles afterward.

I found a page, that gives a few solutions you could try, also the aforementioned user profile change:
http://www.thewindowsclub.com/google-chrome-crashing-freezing-windows-computer

If you rename your default file in chrome, then Chrome automatically creates a new default profile. As mentioned on the site in this folder there will be your bookmarks, settings etc saved.

Aside from Firefox, IE and chrome I do not know any browser that works fine with flash and even those three have sometimes trouble. You can also look out for a new driver for your graphic card, since this could also cause errors especially when nVidia is used.

You wont need an upgrade to Windows 10, but if the error really persists, than you may want to reinstall your current Windows version. Before you do this, save all the important data you want saved to an external harddrive. I recommend not to make an automatic update, but to personally select, which data you want to back up. If you just make a windows backup und restore this backup after reinstalling the OS the error may occure again.

If you have any further questions, please feel free to contact me. I will try my best to help you, even though we live very far apart ^.~
demonessryu
Sep. 6th, 2015 04:56 pm (UTC)
Sorry for the late reply. I wanted to get work done first before messing around with this. I've tried all the steps. Sadly, nothing works.

Also I don't know if I've mentioned it, but firefox is fine except when I try to open facebook, yahoo mail, and gmail. With those sites, I can only get as far as login page then it's blank. Other sites which chrome can't open are ok, though. What do you think it means?

I do use nvidia. It's GeForce GT 520M 1Gb DDR3. A few months ago I tried to update it (can't remember why) but it just wouldn't work. I downloaded the update installer but it stopped halfway. I didn't try again because whatever my reason was to try to update, it's already resolved. Is there any way to find out whether there's any problem with it?
exiles_diary
Sep. 6th, 2015 09:02 pm (UTC)
A few days ago I saw, that the nvidia driver on our Computer has a new Update. I didn't update, because for now it wasn't necessary and I also don't have your problems with chrome. We use all three browsers (IE, Firefox and Chrome) because we do have troubles with displaying some sites related with Adobe.

We began to use IE and Chrome because Firefox was acting up with one site, my boyfriend frequently used. What you could do, is making a Google search on why Firefox can't open Gmail and Yahoo. There may be an solution for that (maybe with disabling flash). Often the Adobe flash plugin crashes when Firefox is used in combination with nvidia. There is a setting in Firefox called "use hard drive acceleration" or something like that. Disable this setting and see if the sites will work again. I do not know, if it is related, but after disabling this setting, we got way less errors with Firefox.

Tomorrow I can try to look up a solution with Yahoo, Gmail and Facebook when using Firefox. Can't do it now, since my bf uses the computer and I am online on the smartphone. But I hope we can soon solve your problem somehow.
exiles_diary
Sep. 6th, 2015 10:03 pm (UTC)
A few days ago I saw, that the nvidia driver on our Computer has a new Update. I didn't update, because for now it wasn't necessary and I also don't have your problems with chrome. We use all three browsers (IE, Firefox and Chrome) because we do have troubles with displaying some sites related with Adobe.

We began to use IE and Chrome because Firefox was acting up with one site, my boyfriend frequently used. What you could do, is making a Google search on why Firefox can't open Gmail and Yahoo. There may be an solution for that (maybe with disabling flash). Often the Adobe flash plugin crashes when Firefox is used in combination with nvidia. There is a setting in Firefox called "use hard drive acceleration" or something like that. Disable this setting and see if the sites will work again. I do not know, if it is related, but after disabling this setting, we got way less errors with Firefox.

Tomorrow I can try to look up a solution with Yahoo, Gmail and Facebook when using Firefox. Can't do it now, since my bf uses the computer and I am online on the smartphone. But I hope we can soon solve your problem somehow.
demonessryu
Sep. 7th, 2015 02:01 am (UTC)
I've already deselected use hard drive acceleration and clean up cache. It didn't work. Also I just tried to open a youtube video on firefox and while the page doesn't load, the sound plays just fine (it won't play at all in chrome) which was weird because last saturday I can watch youtube videos with no problem at all. Maybe the problem with chrome has started to spread?

What I find most curious about my problem with both firefox and chrome is that it seems to only affect certain sites. For example, buzzfeed and neopets are flash heavy but they can be opened just fine in chrome (there's a bit difficulty with buzzfeed but it can be opened). With firefox I can even open tumblr which is full of flash. The error seems random to me.

Since reinstalling chrome doesn't work, does it mean the problem isn't with the chrome program itself? The flash? Nvidia? Windows 7? I'm trying to narrow down the problem but keep getting confused.

I'm thinking of sending my laptop to be repaired maybe at the end of the week if it still won't work. I really hope we can find a solution on our own, though!
exiles_diary
Sep. 7th, 2015 01:38 pm (UTC)
It sounds kind of random, but then it is technology.

I thought about your problems and will explain some things:

1. Youtube uses HTML5 if flash is not available. So if it doesn't show the video but you can hear the sound, it could be related to the problem you have in general. This still could be a whole lot, so it's still hard to narrow it down.

2. I don't know buzzfeed, but I do know neopets. Although Neopets updates with the flash version of Adobe, it doesn't nessecarily use a new program code. So it could be - big maybe - that the sites with an old programming code are readable for the browsers but the newer ones are not... whyever. I'm no expert myself and I don't think, that even the experts know all the errors that could come up nor a solution for that. (That's exactly why we use three different browsers on our computer).

3. If there is one source that couses trouble, there often are other ones too. Means, you could (for example) have troubles with your graphic card, which causes flash to constantly crash. Because first you think it is flash related, you fix the problem with flash, but the bug with your graphic card stays and causes trouble again. Not with flash this time but maybe with system errors (aka blue screens).
This works vice versa. If flash acts up, your computer may have a blue screen telling you your hard drive is broken, when in reality all is fine with you hard drive but flash is actually broken.
That makes it very hard to point to one problem and say: This is it.
There is a great possibility that even the technicians of your Laptop producer can fix the problem. It might reoccure, but let's see if there is something else we didn't try yet.

What I do need to know, is the type of laptop you use, since it could be related to your hardware in combination. I also could be, that your Windows 7 is broken and needs to be reinstalled, but that's always the last step you could try for troubleshooting.
You can send me the data of your Laptop type (system information like Graphic card, hard drive, the versions of the browsers you use) and the list of errors you got (and which solution you already tried) via PM and I will make a thourough research on your problems and which solution we still have open to try.

In the worst case you need to get your Laptop repaired.
demonessryu
Sep. 7th, 2015 04:28 pm (UTC)
Forgot to tell you. I've sent the PM! Thanks!
( 23 Noises Made — Make Some Noise! )